ACI 365's Privacy Policy — your information is safe with us

1 Introduction & Purpose

ACI 365 (https://aci365.im) is an international online Sports Betting platform that places the highest importance on its members' privacy. This Privacy Policy explains what information ACI 365 collects, why it collects it, and how that information is used and protected.

This policy applies to our website, mobile app, and all other digital services. By registering with or using ACI 365, you are deemed to have read and accepted this Privacy Policy.

This policy has been developed in compliance with local laws in Bangladesh and all other countries where ACI 365 operates, as well as international data protection standards. We believe transparency is the foundation of trust — which is why everything is laid out openly on this page.

2 What Data We Collect

ACI 365 only collects data that is strictly necessary. We do not gather excessive or unnecessary information. The table below shows what types of data are collected and how:

3 How Your Information Is Used

ACI 365 uses your information only for specific, legitimate purposes. It is never used for anything beyond what is outlined below.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: For betting, payment processing, and customer support.
• KYC Verification: To meet legal obligations and prevent fraud.
• Personalized Experience: To offer promotions and bonuses tailored to your preferences.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Compliance: To comply with regulatory authority directives.
• Service Improvement: To improve site functionality and enhance the user experience.

4 Data Retention Period

ACI 365 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• All data is retained for as long as your account remains active.
• Following account closure, transaction records are retained for a minimum of 5 years for legal compliance purposes.
• KYC documents may be retained for up to 6 years after account closure.
• Marketing data is deleted immediately upon withdrawal of consent.
• Technical logs are retained for a maximum of 13 months.

5 Data Sharing & Disclosure

ACI 365 never sells your personal data. However, information may be shared in certain specific circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• KYC Partners: Information may be shared with trusted third parties for identity verification purposes.
• Legal Authorities: Disclosure of information is mandatory when required by a court order or an official request from a regulatory authority.
• Technology Provider: Cloud hosting and cybersecurity partners operate under strict confidentiality agreements.

6 Cookie Policy

ACI 365 uses cookies on its site to enhance your browsing experience. Cookies are small text files stored in your browser.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working.

7 Your Rights

As an ACI 365 member, you have important rights over your personal data. We respect these rights and make them easy to exercise.

8 Security Measures

ACI 365 employs a multi-layered security approach to protect your data, ensuring the highest level of protection on both technical and organisational fronts.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall & DDoS Protection: Protecting servers against cyberattacks.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Security audits conducted by external expert teams.
• Staff Training: All staff receive regular training on data protection.
• Data Minimization: Only essential data is collected and stored.

9 Children's Privacy

ACI 365 strictly provides services for adults (18+). We do not knowingly collect information from anyone under the age of 18.

If a minor registers using false information and this is brought to our attention, the account will be closed immediately and all collected data will be deleted.

Parents and guardians are encouraged to use parental controls to prevent minors from accessing this platform.

10 Privacy Policy Updates

ACI 365 may update this Privacy Policy as needed — for example, due to changes in law, new technology, or updates to our services.

• For significant changes, a notification will be sent to your registered email address.
• You will be notified via a prominent banner or pop-up on the site.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continuing to use the site after any changes are made will be considered acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our data protection team. We're always here to help.

We typically respond to complaints within 14 business days of submission. Complex cases may take up to 30 days. If a resolution cannot be reached directly with ACI 365, you may escalate your complaint to the relevant regulatory authority.